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Trading Terms @ Neville Brothers Musical Instruments Derby TEL: 01332 290762

Terms

1/WE NOW OFFER SECURE ON-LINE PAYMENT (with 'Pay-Pal') FOR YOUR PEACE OF MIND WHEN PURCHASING GOODS via the web,however using this method of payment is at your own risk. You can also Mail Order items by Phone on 01332 290762

 

2/ We will do everything in our power to deliver you your goods in reasonable time but very occasionally we will have to wait for new supplies to come into stock before we can despatch them to you.

 

3/Most small items are sent 2nd Class Royal Mail (UK ONLY), This is basic carriage charge only and an option to upgrade to next day or special delivery would be at EXTRA COST TO YOU. Larger items are sent Parcel Force or Yodel on 3 working day delivery, options to upgrade this delivery are also available at extra cost to you, please contact us for a quote.

 

4/ Neville Brothers will NEVER substitute any items you may order with alternatives without contacting you first.

 

5/ YOUR PRIVACY Neville Brothers will not send unsolicited email to anyone who buys from our store. We do not & will not disclose your email address or any other personal details to any other third party. If you have any questions about our Privacy Policy then please email nevillebrothers@btinternet.com All your information is held securely at Neville Brothers. All information is collected lawfully and in accordance with the Data Protection Act 1998. Occasionally we will email you with news or special offers ,you can opt out of these at any time either by phone 01332 290762, or by sending us an e-mail.

 

6/RETURNS POLICY (FOR TELEPHONE AND INTERNET ORDERS ONLY) -  If you are not happy with your purchase you can return it to us AT YOUR OWN COST for a refund less original postage charges (unless the item is defective or not as described, in which case we will refund all carriage costs as well).

Simply return it in its original condition and packaging within 7 days of receipt, we will exchange it or replace it with an item of similar value or give you a refund as above. This refund will be completed within 30 days of receipt of the goods. Before goods are returned for replacement, an authorisation number MUST be obtained from the office and documentation enclosed with the goods stating: a. The Name Of The Sender. b. *The Reasons For The Return.(*This information is OPTIONAL but helps us in monitoring product quality) c. The Return Authorisation Number. Failure to include the above documentation will delay processing of returns.

It is advisable to obtain a proof of posting for your own cover should goods fail to reach Neville Brothers, 91 Station Rd Mickleover Derby DE3 9FP. These Terms & Conditions of sale do not affect your statutory rights as a consumer.

YOUR GUARANTEE (in addition to your statutory rights) All new instruments are guaranteed for 12 months and used instruments guaranteed for 6 months from date of purchase. We reserve the right to repair the instrument ourselves or return it to the manufacturer for replacement or repair.

 

7. REPAIRS - NB. Any instrument repairs left uncollected after 12 months from the date of repair will be sold off to recoup our repair and storage costs.

 

Disclaimer - THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE BY YOUR USE OF THE SITE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE INCONNECTION WITH YOUR USE OF OUR SITE, AND THAT D E & PJ NEVILLE T/A NEVILLE BROTHERS MUSICAL INSTRUMENTS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.








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